Question 1

Which certifications do your power cabinets hold?

Accepted Answer

Our cabinets carry CE (EN 61439-1) and ISO 9001 certification, with UL and CQC programs maintained for export and domestic projects. Type-test reports and batch factory-test records ship with every order, and KEMA/ETL testing is available on request. We share report numbers and issue details with you before you confirm an order, so you can verify them yourself.

Question 2

What is your lead time?

Accepted Answer

Standard cabinets: 2–4 weeks. Custom / OEM orders: 6–10 weeks depending on specification and quantity. Every quotation confirms a firm delivery date, and on larger orders we send milestone updates (panel fabrication → wiring → factory test → packing) so you can track progress without chasing us.

Question 3

Can you build to our drawings or specifications (OEM/ODM)?

Accepted Answer

Yes — custom work is most of what we do. Send your one-line diagram, load schedule or 3D model; our engineers review it free of charge, flag any non-conforming items, propose component substitutions where useful, and return 3D drawings plus a full BOM for your sign-off before production starts. We support IP20–IP65 protection ratings, high-humidity and corrosive environments, and ATEX/Ex zones on request.

Question 4

Do you have a minimum order quantity?

Accepted Answer

No fixed MOQ. Single custom cabinets are accepted (typically 6–8 weeks). Unit price improves from 5+ units, and different models can be grouped into one consolidated shipment to cut freight cost.

Question 5

Which components do you use, and can we specify brands?

Accepted Answer

Standard build uses tier-1 components: Schneider Electric / ABB breakers and contactors, Siemens and Phoenix Contact relays, WAGO terminals. You are welcome to specify any brand in your BOM — we source accordingly and include component certificates with delivery.

Question 6

What payment terms do you offer?

Accepted Answer

Standard terms: 30% deposit with order, 70% before shipment by T/T. Letter of credit at sight is accepted for orders above USD 50,000. Established partners can move to 30-day open account. All prices are quoted in USD or EUR with freight calculated to your named port or site.

Question 7

How do you pack and ship, and which trade terms do you support?

Accepted Answer

Cabinets are wrapped in VCI protective film with corner protection, then crated in fumigated export wooden cases (ISPM-15). We support FOB, CIF and DDP to 30+ countries, and can arrange insured cargo cover. Each shipment includes a packing list, test reports and, on request, pre-shipment photos and video.

Question 8

What warranty do you offer, and what happens if something fails?

Accepted Answer

2 years on materials and workmanship. If a fault occurs, our engineers respond within 24 hours — most issues are resolved by remote diagnosis with video-guided repair at your site. Faulty components are replaced under warranty, and we keep spare parts available for 10 years. For critical lines we can add remote condition monitoring (door status, temperature, leakage current).

Question 9

Can we inspect the order before shipment?

Accepted Answer

Yes. You or a third-party inspector (SGS, Bureau Veritas, TÜV) is welcome at the factory — we reserve a dedicated testing bay for inspections. Before packing we share factory test records and video (hi-pot, earth fault, temperature rise) of each cabinet, together with the packed-crate photos.

Question 10

How do I get an accurate quotation?

Accepted Answer

Send us your one-line diagram (or a plain description of the application), target voltage, installation environment and quantity. We reply within 24–48 hours with unit prices, lead time and 2–3 freight options, so you can compare landed cost directly.

Frequently Asked Questions